Canyon Bath selects only manufacturers of top quality merchandise. However, we understand that occasionally an item or items may need to be returned. Return merchandise should be accompanied with the packing slip. Do not return any merchandise without first contacting Canyon Bath.

Shipping Damages

If your product is damaged in shipping, you must contact Canyon Bath within 48 hours. Retain all packing materials, as the shipping carrier will inspect damage. Notify the driver or local agent immediately. The carrier will issue a receipt and pick up damaged merchandise.

Errors and Omissions

Open all packages and inspect your order carefully upon receipt. If an item appears to be missing, incomplete or incorrect within, please contact Canyon Bath immediately. Errors and omissions must be reported 72 hours. Claims reported after 72 hours may be denied.

Defective Merchandise                      

Please contact Canyon Bath for replacement within 72 hours.

Non-Returnable and Non-Refundable Items

Items that involve custom work or painting at the time of sale are not returnable.

Tubs and special order items not listed in our catalog or on our web site are not returnable.

Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.) Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts.

Items that have markings, scratches, plumber's putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.